Privacy policy

Last updated: July 12, 2026

PawHaven Privacy Policy

At PawHaven, your privacy matters. This policy explains how we collect, use, and protect your personal information.

Information We Collect When you visit or make a purchase from PawHaven, we collect information including your name, email address, shipping address, payment details, and browsing behaviour on our site.

How We Use Your Information We use your information to process and fulfil orders, send order confirmations and shipping updates, provide customer support, and send marketing communications (where you've opted in).

Cookies Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings.

Payments All payment transactions are encrypted and processed securely. We do not store your full payment card details on our servers.

Marketing Emails If you opt in to marketing, you may receive emails about new products, promotions, and pet care tips. You can unsubscribe at any time using the link in any email.

Third-Party Services We may share your data with trusted third-party services (such as shipping carriers and payment processors) solely to fulfil your order. We do not sell your personal data.

Data Security We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse.

Your Rights You have the right to access, correct, or request deletion of your personal data. Contact us at hello@pawhaven.com to make a request.

Contact For privacy-related enquiries, please email hello@pawhaven.com.